These Terms and Conditions explain the rules that apply when you visit our website, request an estimate, authorize repairs, or use services provided by Auto Firm Collision.
Last Updated: August 28, 2026
By accessing our website, requesting an estimate, booking a service, or authorizing work, you agree to these Terms and Conditions.
If you do not agree with these terms, please do not use our website or services.
Auto Firm Collision may provide services including:
Collision and Auto Body Repair
Dent and Damage Repair
Paint and Refinishing
Paint Matching
Frame and Structural Repair
Car Wraps
Window Tinting
Auto Detailing
Towing Assistance
Vehicle Pickup and Delivery
Insurance Claim Assistance
Rental Car Assistance
Electric Vehicle Body Repair
The availability, scope, price, and completion time of each service may vary depending on the vehicle, damage, parts, insurance approval, and other circumstances.
Estimates are based on the visible damage and information available when the vehicle or submitted photographs are reviewed.
Additional damage may be discovered after the vehicle is disassembled or inspected more thoroughly. If additional work is required, we will seek authorization before performing repairs that exceed the approved estimate, as required by applicable law.
Photo estimates are preliminary and may change after an in-person inspection.
An estimate does not create an obligation to begin repairs unless the work is authorized by the customer or an authorized representative.
No repair work will begin without customer authorization.
Authorization may be provided in writing, electronically, verbally, or by telephone where permitted. By authorizing repairs, you confirm that:
You are the vehicle’s owner or authorized representative.
You approve the listed repairs, parts, and charges.
You authorize reasonable vehicle operation when required for inspection, calibration, testing, or quality control.
You will pay amounts not covered by an insurer or responsible third party.
If additional damage is discovered, we will contact you or the authorized insurance representative before completing additional chargeable work.
We may help communicate with your insurance company and provide repair documentation, photographs, estimates, supplements, and invoices.
However:
We are not an insurance company or insurance adjuster.
We cannot guarantee that an insurer will approve or pay a claim.
Insurance coverage decisions remain the insurer’s responsibility.
You remain responsible for deductibles, exclusions, depreciation, betterment charges, and other unpaid balances.
Claim delays may affect the repair schedule and completion date.
Authorization from an insurance company does not replace the vehicle owner’s responsibility for charges not paid by the insurer.
Depending on availability, repair requirements, customer approval, and insurance coverage, repairs may use:
Original equipment manufacturer parts
Aftermarket parts
Recycled or reconditioned parts
Used parts
New replacement parts
The type of parts used will be identified in the estimate or repair documentation where required.
Customers requesting the return of replaced parts must make that request before repairs begin. Certain warranty, core-exchange, hazardous, or insurer owned parts may not be returnable.
Payment is due when repairs are completed and before the vehicle is released, unless another written arrangement has been approved.
The customer is responsible for:
Insurance deductibles
Non-covered repairs
Betterment or depreciation charges
Approved additional work
Towing and storage charges when applicable
Taxes, fees, and other authorized costs
We may accept payment methods displayed at our location or communicated during the repair process.
Returned payments, disputed transactions, or unpaid balances may result in additional charges or lawful collection activity.
Towing, pickup, and delivery services are subject to location, availability, vehicle condition, road access, weather, and safety requirements.
“Free” towing, pickup, or delivery offers may be limited by:
Service area
Distance
Repair authorization
Insurance coverage
Vehicle condition
Promotional terms
Any applicable conditions or charges will be communicated before the service is provided whenever reasonably possible.
Vehicle pickup and delivery times are estimates and are not guaranteed.
Customers must collect their vehicles promptly after receiving notice that repairs are complete or that the vehicle is ready for release.
Storage charges may apply when a vehicle remains at our facility beyond the communicated pickup period, subject to applicable law and any written agreement.
Vehicles with unpaid balances or vehicles that remain unclaimed may be handled according to applicable New York laws, including lawful lien procedures.
Repair dates and completion times are estimates only.
Delays may result from:
Parts availability
Insurance authorization
Additional hidden damage
Manufacturer procedures
Required calibrations or inspections
Weather or transportation issues
Circumstances outside our reasonable control
We will make reasonable efforts to provide updates, but we do not guarantee a specific completion date unless agreed in writing.
Any warranty applying to repairs, workmanship, parts, paint, wraps, tint, or other services will be stated separately in writing.
Warranty coverage may be limited by time, mileage, service type, part manufacturer, or other written conditions.
Warranty coverage may not apply to:
New accident damage
Misuse, neglect, or improper maintenance
Normal wear and tear
Rust, corrosion, or pre-existing damage
Repairs or alterations performed by another business
Damage caused by environmental or external conditions
Customer-supplied parts or materials
Items expressly excluded in written warranty documents
Because there is no universal standard warranty for auto repairs, customers should rely on the specific written warranty supplied with their repair documentation. FTC warranty guidance
Customers are responsible for:
Providing accurate contact, vehicle, insurance, and ownership information
Removing cash, electronics, valuables, and personal belongings from the vehicle
Disclosing known mechanical, electrical, structural, or safety issues
Responding promptly to repair and insurance authorization requests
Reviewing estimates, invoices, and repair documents
Paying all approved charges before vehicle release
Inspecting the vehicle when repairs are completed
Auto Firm Collision is not responsible for undisclosed valuables left inside a vehicle except where liability cannot legally be excluded.
We may photograph or record vehicles for:
Damage documentation
Estimates and insurance claims
Repair planning
Quality control
Before-and-after records
Internal training or recordkeeping
Vehicle photographs containing identifiable information will not be used publicly for advertising without permission or unless identifying details are removed.
Our handling of personal information is explained in our Privacy Policy.
We make reasonable efforts to keep website information accurate and current. However, service descriptions, promotions, availability, photographs, pricing, and other content may change without notice.
Website content is provided for general information and does not replace a vehicle inspection, written estimate, repair order, warranty, or signed agreement.
Before-and-after photographs are examples only. Individual results depend on the vehicle’s condition and required repairs.
You may not:
Use the website for fraudulent or unlawful purposes
Submit false vehicle, insurance, or contact information
Attempt to access restricted systems or information
Upload malicious files or harmful software
Copy or misuse website content, photographs, branding, or designs
Interfere with the website’s security or operation
We may restrict website access when misuse is suspected.
Website content, including text, graphics, photographs, branding, layouts, and designs, belongs to Auto Firm Collision or its licensors and is protected by applicable intellectual-property laws. Content may not be copied, modified, republished, sold, or commercially distributed without written permission.
Our website or services may involve third parties such as:
Insurance companies
Towing providers
Rental car companies
Parts suppliers
Payment processors
Website and communication providers
Third-party services are governed by their own terms and policies. Auto Firm Collision is not responsible for third-party websites or services outside our reasonable control.
To the fullest extent permitted by law, Auto Firm Collision will not be liable for indirect, incidental, special, or consequential losses resulting from:
Website use or interruption
Insurance delays or denials
Parts delays
Rental-car availability
Events outside our reasonable control
Inaccurate information provided by a customer or third party
Nothing in these Terms excludes liability that cannot legally be limited or excluded.
To the extent permitted by law, you agree to indemnify and hold Auto Firm Collision harmless from claims or expenses resulting from your misuse of the website, violation of these Terms, submission of false information, or infringement of another party’s rights.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Any dispute will be handled by a court with appropriate jurisdiction in New York unless applicable law requires otherwise.
We may update these Terms and Conditions to reflect changes in our services, business practices, or legal obligations.
Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after an update constitutes acceptance of the revised terms where permitted by law.
Questions regarding these Terms and Conditions may be directed to:
Auto Firm Collision
+1 347 233 4283
91 20 182nd St, Jamaica, NY 11423, United
