Last Updated: August 28, 2026
Auto Firm Collision respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website, request an estimate, upload vehicle photos, contact our team, or use our services. By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information that you provide directly to us, including:
Full name
Phone number
Email address
Home, work, or vehicle pickup address
Vehicle make, model, year, color, and identification details
Vehicle damage descriptions
Photos or videos of your vehicle
Insurance company and claim information
Towing and rental assistance details
Appointment and service preferences
Messages, questions, and other information submitted through our formsPlease do not submit sensitive information that is not required for your estimate or repair.
When you visit our website, certain information may be collected automatically, including:
IP address
Browser and device type
Operating system
Pages visited
Time spent on the website
Referring website
General location information
Website interactions and form activity
We may collect this information through cookies, analytics services, pixels, and similar technologies.
We may use your information to:
Respond to questions and service requests
Provide free repair estimates
Review uploaded vehicle damage photos
Schedule inspections and repairs
Arrange towing, pickup, and delivery
Assist with insurance claims
Coordinate rental car assistance
Communicate repair updates
Provide customer support
Improve our website and services
Measure website and advertising performance
Request feedback or customer reviews
Prevent fraud, misuse, and security threats
Comply with legal and regulatory obligations
We may share necessary information with trusted parties involved in providing or supporting your requested services, including:
Insurance companies and claim representatives
Towing and vehicle transportation providers
Rental car providers
Parts suppliers
Repair-related service providers
Website hosting and form-processing providers
Analytics and advertising platforms
Technology and communication vendors
Professional advisers
Government authorities when legally required
These parties should receive only the information reasonably necessary to perform their services.
We do not sell personal information for money.
If you request insurance claim assistance, you authorize us to communicate relevant vehicle, damage, estimate, repair, and contact information to your insurance company, claim representative, adjuster, or another authorized party involved in the claim.
Auto Firm Collision does not control how an insurance company handles information under its own privacy policy.
If you provide your phone number, we may contact you regarding:
Your estimate request
Appointments
Towing assistance
Vehicle pickup and delivery
Insurance coordination
Repair updates
Customer service
Message and data rates may apply. Message frequency may vary.
You may request that text messages stop by replying STOP. You may request assistance by replying HELP or contacting us directly.
Consent to receive promotional text messages is not required to purchase services.
We may send emails related to your estimate, repair, appointment, service request, or customer experience.
You may unsubscribe from promotional emails by using the unsubscribe option provided in the message. Transactional and service-related communications may still be sent when necessary.
We retain personal information only for as long as reasonably necessary to:
Provide estimates and services
Maintain repair and customer records
Complete insurance coordination
Resolve disputes
Prevent fraud
Meet accounting, legal, and regulatory obligations
Retention periods may vary depending on the type of information and the reason it was collected.
Depending on applicable law and the information we maintain, you may request to:
Access your personal information
Correct inaccurate information
Delete certain personal information
Withdraw marketing consent
Stop promotional emails or text messages
Ask questions about how your information is used
We may need to verify your identity before completing a request. Certain information may be retained when required for legal, insurance, security, accounting, or repair-record purposes.
Our website and services are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
Our website may contain links to Google, social media platforms, insurance providers, mapping services, review platforms, or other third-party websites.
We are not responsible for the content, security, or privacy practices of third party websites. Please review their privacy policies before providing personal information.
We may update this Privacy Policy when our services, website practices, technology, or legal obligations change.
The updated version will be posted on this page with a revised “Last Updated” date.
If you have questions about this Privacy Policy or want to submit a privacy request, please contact Auto Firm Collision using the phone number, email address, or contact form displayed on our website.
Auto Firm Collision
Queens, New York
Website: autofirmcollisionny.com
